Take centre stage and lead the team behind an exceptional theatre experience!

West HQ is seeking an enthusiastic and experienced Hospitality Relief Team Leader to support our Food & Beverage operations at the Sydney Coliseum Theatre.

This is an exciting opportunity for a motivated hospitality professional to step into a leadership role, supporting the team during theatre performances and events while ensuring exceptional customer service and smooth hospitality operations.

About the Role:

As a Relief Hospitality Team Leader, you will provide leadership and operational support as required, ensuring our hospitality team delivers memorable guest experiences in a fast-paced entertainment environment.

Key Responsibilities:

• Team Leadership: Lead, motivate and support Food & Beverage Attendants during allocated shifts, ensuring high standards of service and presentation.
• Operational Excellence: Oversee hospitality operations, including bar and foyer service, ensuring efficient service before performances, during intermissions and after events.
• Customer Service: Deliver exceptional guest experiences, responding professionally to customer enquiries, feedback and complaints.
• Team Coordination: Allocate tasks and coordinate staff to ensure smooth operations during busy performance and event periods.
• Training & Development: Support the training and mentoring of team members to maintain consistent service standards.
• Stock Management: Monitor stock levels, minimise wastage and ensure hospitality areas are prepared for service.
• Compliance & Safety: Ensure adherence to RSA, food safety, workplace health and safety requirements and West HQ policies and procedures.
• Presentation Standards: Maintain high standards of cleanliness, personal presentation and operational readiness across all hospitality areas.

Our Perfect Fit

• Previous experience in a hospitality supervisory or team leadership role.
• Experience working in a fast-paced Food & Beverage environment, preferably within theatre, entertainment or events.
• Strong knowledge of bar operations and beverage service.
• Excellent communication, interpersonal and customer service skills.
• Ability to confidently lead a team and remain calm under pressure.
• Strong organisational and problem-solving skills.
• A positive, hands-on approach to leadership and teamwork.
• High standards of personal presentation and grooming.
• Flexibility to work evenings, weekends and public holidays based on theatre performance schedules.
• Current NSW Responsible Service of Alcohol (RSA) competency.
• Current First Aid certification (or willingness to obtain).

Applications close 5pm, 11 November 2026.

APPLY TODAY!