Job openings

About the role:

The primary responsibility of this position is to supervise and communicate to children, parents and coaches on the progress of participants, maintain a high level of customer service and guide and direct high potential students.

Our Perfect Fit:

Someone who is a natural leader, delivers exceptional customer service, immaculate written and verbal communication and can deal with all levels of customer complaints. 

• First Aid Certificate (or willingness to obtain)
• Working with Children Check Clearance
• Demonstrated high level attention to detail
• Intermediate experience using Microsoft applications (preferably Outlook, Word, Excel, PowerPoint)
• Demonstrable high-level customer service skills
• Availability/flexibility to work shifts per operational requirement

What we can offer you!

Whether you are cooking in our bustling kitchens, supervising from the poolside or standing centre stage, your job should be something you're excited about, engaged in and inspired by. Our crew are provided with:

• Attractive casual rates (evening allowances and weekend penalties apply).
• Complimentary lunch or dinner cooked by a dedicated team of chefs and cooks and served up in our very own staff lounge.
• Ongoing discounts on accommodation, dining and sport & recreation programs.
• Free membership with ONE55.
• Unlimited career development and professional growth opportunities.
• Free secure parking.
• TREAT yourself with our rewards and recognition program.
• 24/7 support with our Employee Assistance Program.

The Housekeeping Department at Novotel Sydney West HQ have an exciting opportunity available for an experienced Room Attendant to provide ongoing support and training to new and existing team members in the position of Department Trainer. 

This opportunity is open to internal applicants only.

Trainer shifts will be rostered on an as needs basis as determined by the business.  When Trainer shifts are not available, Room Attendant shifts will be rostered.

Who are we looking for?

Someone who has genuine enthusiasm and pride in their work, who knows the ways to maintain a passion for their work, and deeply cares about the results of training. 

What do you need to be considered?

• Have a keen eye for detail 
• Strong organisational skills
• Confident in training delivery
• Excellent knowledge on Housekeeping operations
• Patient and understanding
• Ability to correct actions where necessary and provide valuable feedback
• Excellent communication skills
• Ability to make others feel at ease and comfortable
• Ability to encourage, coach and support others
• Previous experience in training team members (preferred but not essential)

APPLY NOW

At Novotel West HQ, we believe in creating memorable experiences through comfort, cleanliness, and genuine hospitality. As a Room Attendant, you will play a key role in delivering the polished, welcoming environment our guests expect and love.

We are currently recruiting for a guest oriented and dedicated Room Attendant to join our friendly team on a casual basis. As part of your day you will be responsible for the cleaning and resetting of our guest rooms, maintaining our cleaning trolleys and ensuring they always remain stocked and participating and supporting special cleaning projects as they arise. Your work will directly impact the guest experience - helping them feel relaxed, valued, and at home.

The day-to-day:

• Clean and service guest rooms, bathrooms, and public areas to Novotel brand standards

• Restock amenities and ensure room presentation is guest-ready

• Report maintenance issues and lost property promptly

• Work efficiently to meet daily room quotas and timelines

• Maintain cleanliness and hygiene in back-of-house housekeeping areas

• Provide friendly and respectful interactions with guests and team members

• Ensure health & safety protocols are followed at all times

Our perfect fit:

• Previous housekeeping or cleaning experience preferred (hotels, hospitals, commercial cleaning, etc.)
• Strong attention to detail and a commitment to high standards
• Reliable, punctual, and physically fit for a hands-on role
• Able to work independently and within a supportive team
• Excellent time management and organisational skills
• Friendly and respectful with a guest-first attitude
• Ability to demonstrate and understand safe work practices
• Experience working with chemicals
• Safe manual handling techniques
• Flexible with availability, including weekends and public holidays

The Perks!

• Complimentary lunch
• Uniform and all cleaning equipment supplied
• Free Gym Membership
• Staff discounts, benefits and rewards and recognition program
• Flexible rosters
• Free undercover parking

Novotel Sydney West HQ is currently recruiting for an experienced and commercially driven Reservations & Revenue Manager to lead the hotel's reservations function while maximising revenue performance through strategic pricing, inventory management and market analysis.

This is an exciting opportunity for a hospitality professional who combines strong analytical capability with exceptional guest service skills. 

About the role:

Reporting to the General Manager, you will be responsible for implementing revenue strategies, managing the reservations team, and optimising room revenue across all distribution channels.  

Key responsibilities:

• Develop and execute revenue management strategies to maximise hotel profitability
• Manage all reservations activities, ensuring accuracy, efficiency, and exceptional customer service
• Forecast occupancy, revenue, and market demand
• Lead, coach and develop the Reservations team to achieve service excellence and commercial objectives
• Ensure all group reservations are carried out in an accurate and time effective manner
• Develop strong relationships with clients, follow up signed contract, prepayment and monitor group block and pick up/ no-shows and cancellations, effectively yield manage all available accommodation rooms
• Maintain a clear understanding of all revenue related statistics i.e. competitor trends and statistics; average length of stay, average lead time of reservations and cancellations, allotment materialisation by room type and agent, pick up trends by market segment and price demand by season and market segment

Our perfect fit:

• An experienced Reservations Specialist (Accor preferred) with excellent organisational, interpersonal, relationship management, influencing and negotiation skills.
• Strong knowledge of revenue management principles, forecasting, pricing strategies, and distribution channels.
• Excellent analytical, commercial, and problem-solving abilities.
• Outstanding communication and stakeholder management skills.
• Able to work well under pressure with excellent attention to detail.
• Strong working knowledge of Opera PMS.
• Strong sales focus and the ability to upsell the hotel features.
• ambitious and enthusiastic.

The Perks!

We saved the best until last! Not only will you be working at Sydney's leading landmark destination for entertainment, fitness, lifestyle & accommodation in the Western Sydney region, we would also like to provide you with:

• A fun, friendly and passionate team!
• Flexible rosters to ensure you get time to relax and unwind
• Free Gym Membership to the largest fitness facilities in Western Sydney, ONE55!
• Complimentary Lunch or Dinner during your shift cooked by a dedicated team of chefs and cooks, served up in our very own staff lounge
• Ongoing discounts on accommodation, restaurants and sport & recreation programs
• A 'sweet' Rewards & Recognition Program for all team members and GREAT staff offers!
• Unlimited career development and professional growth opportunities including training across other departments and roles at West HQ
• Uniforms and secure parking

About Us:

At Novotel Sydney, West HQ, we offer more than just premier accommodation with luxurious touches. Situated in the middle of Western Sydney, minutes from the M7 Motorway and only 45 minutes from Sydney’s CBD, our location is unparalleled. With 164 rooms, eight multi-purpose event venues and an on-site bar and restaurant, Novotel Sydney, West HQ is one of the best all-encompassing hotels in the country. 

Apply Today!

For more information visit http://www.novotelwesthq.com.au/

One55 Fitness offers the largest fitness facilities in Western Sydney located at West HQ. With qualified instructors, premium equipment, a dedicated 25-metre pool, steam room, sauna, private fitness studios and cafè, One55 is a state-of-the-art Western Sydney Gym.

As a part of the ONE55 team, you can expect to be working amongst a team of fun, friendly and outgoing individuals who are passionate about fitness and overall wellbeing. Our close-knit team enjoy interacting with our customers and feel uplifted in being a part of our members’ healthier lifestyle journey.

The day-to-day:

Our personal trainers deliver premium, well planned, training sessions to assist members achieve their fitness goals and to make positive changes in their lives.  This role offers flexibility with hours meaning they can work as many (or as few) hours as they want, and use their knowledge, experience, and love of fitness to help enrich someone else’s life.  In addition to providing training sessions, our PT’s also have the added advantage of working gym floor shifts to familiarise themselves with our facilities, meet existing members and build up their client lists!

Our perfect fit:

Someone who feels a sense of pride and accomplishment when a member reaches their goal! Someone who is positive, outgoing and has the ability to establish strong relationships with our team and members. Commitment and reliability are both essential qualities for our trainers to ensure our members achieve the best results and to ensure our gym floor is supported through key operational times.

The Perks!

Whether you are cooking in our bustling kitchens, supervising from the poolside or standing centre stage, your job should be something you're excited about, engaged in and inspired by. Our Personal Training crew are provided with:

• Stable income and job security - No rent!
• Uncapped earning potential
• Complimentary daily meals
• Discounted items from the ONE55 Café (think pre-work out shots, protein shakes and more!)
• Free membership with ONE55, so you have NO excuses to miss your workout
• TREAT yourself with our rewards and recognition program
• Sweet birthday treats and amazing staff offers!
• Free secure undercover parking
• 24/7 support with our Employee Assistance Program
• Corporate rates with Medibank Private

Lead the Team. Elevate the Experience. Drive Results.

• Generous Salary & Incentives
• Staff Discounts & Benefits
• Vibrant workspace, Passionate Team

We are looking for an experienced and inspiring Membership Sales & Service Leader to lead our Membership Consultant team and oversee all Front of House operations, including membership sales, reception services and café operations.

This is an exciting leadership opportunity for someone who is passionate about people, customer experience and commercial success.  You will create a high-performing, accountable, and customer-focused culture while ensuring every member, guest and prospective member enjoys an exceptional and consistent experience.

As a hands-on leader, you will combine strong sales leadership, operational excellence and people development to drive membership growth, maximise revenue and bring the ONE55 brand to life every day.

About the Role

Reporting to the Club Manager, you will lead the Membership Sales team, ensuring the successful delivery of sales, service and front of house operations.  You will coach and develop your team, optimise operational performance and create an engaging environment that reflects our brand values and commitment to exceptional member experiences.

Key Responsibilities

• Lead, mentor and inspire the Membership Sales team to achieve and exceed membership sales, retention and revenue targets.
• Drive lead generation initiatives, referral programs and promotional campaigns to maximise new member acquisition.
• Monitor sales pipelines and ensure timely follow-up of all enquires and prospects.
• Identify new opportunities to increase revenue through member engagement and commercial initiatives.
• Analyse sales, customer service and operational data to identify trends, opportunities and areas for improvement.
• Prepare and distribute regular sales, membership and performance reports.
• Champion a customer-first culture across front of house operations.
• Ensure every member, guest and prospective member receives a welcoming, professional and consistent experience.
• Build lasting relationships that encourage member loyalty, retention and advocacy.

Our Perfect Fit

You will be an experienced people leader who enjoys developing teams, building relationships and delivering exceptional customer experiences. You understand that commercial success comes from engaged people, operational discipline and a relentless focus on the customer.

Whilst on the job training is provided, you will ideally have:

• Demonstrated leadership experience in sales or customer service.
• Proven success leading teams to achieve sales, revenue and service KPIs.
• Strong coaching, mentoring and performance management skills.
• Excellent communication and interpersonal skills with the ability to influence and motivate others.
• Exceptional organisational and time management abilities.
• Confidence interpreting sales and operational data to drive continuous improvement.
• Strong computer literacy and experience using a CRM or membership management systems (PerfectMind/XR experience is highly desirable).
• Experience within fitness, health, hospitality or retail (preferred).
• Current First Aid and CPR Certificate (or willingness to obtain).
• Food Safety Certification (or willingness to obtain).

The Perks

Whether you are cooking in our bustling kitchens, supervising from the poolside or standing centre stage, your job should be something you're excited about, engaged in and inspired by.

Our Crew are provided with:

• Adidas uniform
• Complimentary daily meal
• Discounted items from the ONE55 Café
• Free membership with ONE55
• TREAT yourself with our rewards and recognition program
• Sweet birthday treats and amazing staff offers!
• Free secure undercover parking
• 24/7 support with our Employee Assistance Program
• Corporate rates with Medibank Private
• Fun and vibrant work environment
• Ongoing training and development

Apply now and help shape an exceptional member experience while leading a team that makes a real difference every day.

The Sydney Gymnastic & Aquatic Centre is currently recruiting passionate coaches and leaders who enjoy teaching the fundamentals of gymnastics, all whilst creating strong, confident kids! 

About the role:

A Gymnastic Coach is expected to deliver high quality coaching for our gymnastic for all programs and be involved in the development and revision of class lesson plans.

Who's right for the job?

The ideal person will enjoy working in a team environment and have a genuine interest in educating kids about the benefits of this fun and energetic sport. You, alongside your Team Leader will plan and deliver challenging and developmentally gymnastics programs for children.

What you will need to be considered?

• Coaching Qualifications (or working towards)
• Current and Valid technical membership (or a willingness to obtain)
• First Aid Certificate (or a willingness to obtain)
• Working with children Check clearance (18+ years)
• Strong communication and interpersonal skills

What we can offer you!

We saved the best until last! Not only will you be working at Sydney's leading landmark destination for entertainment, fitness, lifestyle & accommodation in the Western Sydney region, we would also like to provide you with:

• Flexible rosters to ensure you get time to relax and unwind;
• Free Gym Membership to the largest fitness facilities in Western Sydney, ONE55!
• Complimentary Lunch or Dinner during your shift cooked by a dedicated team of chefs and cooks and served up in our very own staff lounge;
• Ongoing discounts on accommodation, restaurants and sport & recreation programs;
• Annual Celebration Dinner to recognise achievements and anniversaries;
• A 'sweet' Rewards & Recognition Program for all team members and GREAT staff offers!
• Unlimited career development and professional growth opportunities including training across other departments and roles at West HQ;
• Free secure parking
• Adidas Uniforms

For more information visit http://www.sgac.com.au 

We have a position available for a Casual Pool Lifeguard to join our Aquatics Team at the Sydney Gymnastics & Aquatic Centre (SGAC) at West HQ.

• Weekend penalty rates
• Complimentary daily meal
• Free gym membership & undercover parking

About the role:

A Pool Lifeguard is expected to provide high level pool supervision and Lifeguarding duties, administer first aid, maintain the cleanliness and safety of the facilities and assist with the set up of scheduled activities. This role also provides exceptional customer service at all times.

Who are we looking for?

Qualified Lifeguards with strong attention to detail and the ability to remain engaged in a repetitive work environment. 

What do you need to be considered?

• Pool Lifeguard Licence (essential)
• Pool Technical Operations Certificate (desirable)
• General Knowledge of the leisure/recreation industry
• NSW Working with Children Check
• Current Provide First Aid Certificate and CPR (essential)

To learn more about SGAC visit www.sgac.com.au

The Sydney Gymnastic & Aquatic Centre is currently seeking a passionate an advanced WAG/MAG/ACRO/TRP Gymnastics Coach to join our team!

About the role:

Selcted Gymnastics Coach will work with some of our most elite gymnasts to develop, improve, and polish their skills. You will:

• Assist in the development and progression of gymnasts
• Teach, coach and deliver program in a positive, safe and fun environment
• Provide support to other coaches
• communicate to children, parents and coaches on the progress of participants and maintain a high level of customer service

Our Perfect Fit:

The ideal person will enjoy working in a team environment and have a genuine interest in educating kids about the benefits of this fun and energetic sport. You, alongside your Team Leader will plan and deliver fun and challenging gymnastics programs for children.

What you will need to be considered?

• WAdvanced Silver Accreditation
• Current and Valid technical membership
• CPR Certificate
• First Aid Certificate
• Working with children Check 
• Experience in gymnastics coaching and working with gymnasts from 18 months to adults. 

What we can offer you!

We saved the best until last! Not only will you be working at Sydney's leading landmark destination for entertainment, fitness, lifestyle & accommodation in the Western Sydney region, we would also like to provide you with:

• Flexible rosters to ensure you get time to relax and unwind;
• Free Gym Membership to the largest fitness facilities in Western Sydney, ONE55!
• Complimentary Lunch or Dinner during your shift cooked by a dedicated team of chefs and cooks and served up in our very own staff lounge;
• Ongoing discounts on accommodation, restaurants and sport & recreation programs;
• Annual Celebration Dinner to recognise achievements and anniversaries;
• A 'sweet' Rewards & Recognition Program for all team members and GREAT staff offers!
• Unlimited career development and professional growth opportunities including training across other departments and roles at West HQ;
• Free secure parking
• Adidas Uniforms

Remuneration is dependent on the skills and experience of the successful candidate.

Please include your current and valid Technical Membership Certificate, First Aid/CPR certificate and Working with Children Check Clearance (if 18+ years) with your Resume. 

For more information visit http://www.sgac.com.au 

West HQ is seeking vibrant, passionate, and customer-focused Bartenders to join the team at Eat St Bar, a stylish and high-energy cocktail destination known for creative drinks, premium spirits, and exceptional guest experiences.

This role is perfect for hospitality professionals who thrive in a bar environment, have a passion for cocktails and mixology, and enjoy delivering outstanding service in a fast-paced, social venue.

Eat St Bar is West HQ’s signature cocktail bar, specialising in handcrafted cocktails, premium spirits, beer, and wine, all served in a lively and welcoming atmosphere. From pre-dinner drinks to late-night cocktails, Eat St Bar is a vibrant destination where quality beverages, great music, and exceptional hospitality come together.

About the role:

As a Bartender, you will play a key role in creating memorable guest experiences through high-quality beverage service and engaging customer interaction.

Your responsibilities will include:

• Preparing and serving cocktails, beer, wine, and spirits
• Delivering friendly and engaging bar service to guests
• Recommending cocktails and providing product knowledge
• Operating POS systems and processing payments accurately
• Maintaining cleanliness and presentation of the bar area
• Ensuring responsible service of alcohol (RSA compliance at all times)
• Assisting with stock handling and bar preparation

Our Perfect Fit:

We are looking for someone who is:

• Passionate about cocktails, hospitality, and customer service
• Experienced in bar service (preferred but not essential)
• Confident, outgoing, and energetic
• Able to work in a fast-paced, high-volume bar environment
• A strong team player with excellent communication skills
• Available to work nights, weekends, and public holidays
• Holds a valid RSA certificate (or willing to obtain one)

Why Join West HQ?

At West HQ, we believe people are at the heart of everything we do. We’re proud to offer a workplace that’s inclusive, forward-thinking, and filled with passionate professionals who love what they do. Here, your growth, wellbeing, and contributions are not just valued - they're celebrated.

When you join us, you'll enjoy a range of exclusive staff benefits designed to support your lifestyle, reward your hard work, and keep you feeling your best:

The Perks!

• Complimentary lunch or dinner
• Free Gym Membership to the largest fitness facilities in Western Sydney, ONE55!
• Discounts on accommodation, dining and sport & recreation programs
• TREAT yourself with our rewards and recognition program
• Sweet birthday treats and amazing staff offers!
• Free secure undercover parking
• 24/7 support with Access EAP
• Corporate rates with Medibank Private

Application Information

We’re not asking for a formal resume - just tell us who you are! Simply fill in your personal details and upload a short video introduction. Think of it as your chance to stand out, show us your personality, and let your energy shine through.

No pressure, just be real, be you, and show us why you’d be a great fit for the team!

Apply Today!

Are you a passionate Chef looking to take the next step in your culinary career? Join the award-winning team at CHU Restaurant by China Doll and be part of one of Western Sydney’s most celebrated dining destinations.

CHU Restaurant by China Doll delivers an exceptional Pan-Asian dining experience, blending the flavours of China, Hong Kong, Japan and Southeast Asia in a stunning setting inspired by the glamour of 1940s Shanghai. Located within West HQ and adjacent to the Sydney Coliseum Theatre, CHU has earned multiple industry accolades, including Australian Good Food Guide Chef Hat Awards and Asian Restaurant of the Year recognition.  

About the Role

We are seeking an experienced and motivated Chef de Partie to join our talented kitchen team on a full-time basis. Working closely with the Head Chef and Sous Chefs, you will play a key role in delivering exceptional food quality and consistency while contributing to a positive and professional kitchen culture.

Key Responsibilities

• Prepare and present dishes to the highest standard in line with CHU’s menu specifications
• Manage your designated section during service
• Ensure food quality, consistency, and presentation standards are maintained
• Assist with stock control, ordering, and minimising waste
• Maintain a clean, organised, and safe work environment
• Adhere to all food safety and WHS requirements
• Support and mentor junior kitchen team members
• Contribute ideas for menu development and continuous improvement

About You

To be successful in this role, you will have:

• Previous experience as a Chef de Partie or an experienced Commis Chef ready to step up
• Strong knowledge of Asian cuisine and cooking techniques (highly regarded)
• Relevant commercial cookery qualifications
• Excellent organisational and time-management skills
• Ability to work efficiently in a fast-paced, high-volume environment
• A passion for delivering exceptional dining experiences
• Flexible availability, including evenings, weekends, and public holidays
• Knowledge of HACCP and food safety standards
• Full Australian working rights

What we can offer you!

• A complimentary meal provided in our fully catered staff room
• Free ONE55 Gym Membership
• Discounted learn to swim or gymnastics classes
• Discounted stays at Novotel Sydney West HQ
• Discounted corporate health fund
• Discounts across the business
• Ongoing support and training
• Free parking
• Free uniform

Apply Now!

To learn more about West HQ visit

www.westhq.com.au

Bring bold Flavours to life at West HQ.

Are you an experienced Chef or Cook with a passion for Thai and Asian cuisine? Join our talented culinary team and work across two of Western Sydney’s most exciting dining destinations.

• Attractive hourly rates
• Uniforms and meals provided
• Free gym membership & great staff discounts
• Opportunities to work across multiple cuisines and venues
• A professional, supportive and fast-paced kitchen environment

About the role

You’ll be working across our vibrant dining venues, including New Town Thai and CHU Restaurant by China Doll.

New Town Thai celebrates the rich colours, aromas and flavours of Thai cuisine in a stylish yet relaxed setting.

CHU Restaurant by China Doll delivers a refined Pan-Asian dining experience, combining modern techniques with Chinese, Japanese, Hong Kong and Southeast Asian flavours.

As part of our kitchen team, you’ll help deliver high-quality dishes with consistency, care and pride.

Our Perfect Fit

You’re passionate about great food, confident in a busy kitchen and experienced in Thai and/or Asian cuisine. You enjoy working as part of a team, take pride in your craft and can adapt across a variety of shifts.

• Proven experience in Thai and/or Asian cuisine
• Wok experience and knowledge of traditional cooking techniques
• Ability to work under pressure in a high-volume kitchen
• Strong attention to detail and consistency
• Great teamwork and communication skills
• Availability across 7 days, including nights, weekends and public holidays
• Full Australian working rights
• Knowledge of HACCP and food safety standards

Ready to bring your skills, flavour and energy to West HQ?

Apply now and be part of a team that serves unforgettable dining experiences.

To learn more, visit www.westhq.com.au.

West HQ is seeking experienced Food & Beverage Attendants to join CHU Restaurant by China Doll, 33 Grill & Bar, and Newtown Thai.

These roles operate within premium dining environments where timing, attention to detail, and consistent service execution are essential.

We are looking for hospitality professionals who are confident, adaptable, and committed to delivering high-quality guest experiences across breakfast, lunch and dinner service.

About Our Venues

Chu Restaurant by China Doll – A contemporary Asian dining experience delivering refined service, elevated presentation standards, and strong attention to detail in guest experience.

33 Grill & Bar – A modern grill concept focused on premium dining, strong pace of service, and confident guest interaction in a high-volume environment.

Newtown Thai – A vibrant, fast-paced venue delivering bold flavours and consistent, high-standard service in a busy dining setting.

Who’s right for the job?

Successful candidates will thrive in fast-paced, premium and high-volume dining environments with a strong focus on delivering consistent, exceptional service.

You will play a key role in creating memorable dining experiences across multiple venues, each with its own identity but shared commitment to high service standards.

This role is ideal for hospitality professionals who are confident, adaptable, and passionate about delivering quality guest experiences every shift.

What do you need to be considered?

• Exceptional customer service skills
• Ability to work under pressure in a busy, high-volume environment
• Strong commitment to maintaining brand and service standards
• Extensive food and wine knowledge (highly regarded)
• Flexible availability, including Friday to Sunday and peak service periods
• Minimum 2 years’ experience in high-end or premium dining restaurants
• Exceptional grooming standards appropriate for a 5-star environment 
• Must have excellent communication skills (fluency in English required)
• Must have a current NSW RSA Competency Card

What we can offer you!

• A complimentary meal provided in our fully catered staff room
• Complimentary gym membership
• Discounted learn to swim or gymnastics classes
• Discounted stays at Novotel Sydney West HQ
• Discounted corporate health fund
• Discounts across the business
• Ongoing support and training
• Free parking
• Free uniform

APPLY NOW!

If you are an experienced Food & Beverage professional who thrives in structured, high-standard hospitality environments and takes pride in delivering exceptional guest experiences, we encourage you to apply.

Join a team where standards are clear, expectations are high, and performance is recognised.

Are you a natural leader with a passion for customer service and hospitality? Do you thrive in fast-paced, high-energy environments where no two days are the same? We’re looking for an experienced Shift Supervisor to join one of our busiest and most dynamic outlets right in the heart of our gaming floor.

• Free daily meal 
• Complimentary gym membership
• Rotating roster (weekend work is shared) 
• Complimentary parking & great staff benefits!

A little about the opportunity..

This high-volume outlet operates as a café and licensed bar, serving everything from hot drinks, cakes, and sandwiches to hot finger food and alcoholic beverages. It’s an environment that’s always buzzing, and we need a supervisor who can keep things running smoothly no matter how busy it gets.

Key Responsibilities:

• Lead and support a small, tight-knit team during peak service periods

• Delegate tasks effectively to ensure smooth and efficient service

• Provide hands-on training, coaching, and support to new team members

• Ensure high standards of food and beverage presentation and service

• Maintain compliance with all licensing and health & safety requirements

• Deliver exceptional customer service and handle customer concerns professionally

• Assist with stock control, ordering, and daily cash handling procedures

Our perfect fit

• Strong leadership and problem solving skills, with ability to motivate and inspire others
• Experience in a similar position or extensive F&B experience
• Excellent communication skills
• Passionate hospitality professional 
• Is hands-on, loves customer service and has a keen eye for detail
• Available to work weekdays & weekends on a rotating roster as per business needs
• Knowledgeable working with POS systems
• Well presented with strong attention to detail
• Experienced with maintaining records of stock levels and financial transactions, stock ordering, stocktaking
• RSA Competency Card

APPLY NOW

The Food & Beverage team are currently recruiting for experienced and passionate Team Leader to join the growing team!

• Complimentary meal in our catered staff room
• Uniform, parking and free gym membership
• Staff discounts and rewards & recognition program
• Award rates and penalties

A little about the opportunity..

Team Leaders will assist Food & Beverage Operations Managers to lead and train a passionate team in all areas of food & beverage operations and provide the highest level of customer service. You will also be tasked with driving and delivering exceptional guest satisfaction and overseeing daily operations whilst assisting in the management of wage costs, revenue and profitability of the various F&B outlets. You will be required to support the teams throughout the different outlets and plan, organise, schedule and allocate tasks and activities on a daily basis.

Our perfect fit

• Experience in leading a team
• Excellent communication skills
• Passionate hospitality professional 
• Is hands-on, loves customer service and has a keen eye for detail
• Available to work weekdays & weekends on a rotating roster as per business needs
• Knowledgeable working with POS systems
• Excited about supervising, training and leading future hospitality super stars
• Well presented with strong attention to detail
• Experienced with maintaining records of stock levels and financial transactions, stock ordering, stocktaking

APPLY NOW

At West HQ, we celebrate diversity. We have a broad range of roles that require varied experience, skills, and abilities however the one thing that we simply can't do without is passion for what you do and pride in how you do it!

About the Gaming Crew:

Our diverse, friendly and growing team are knowledgeable in all things gaming and know what it takes to provide customer service that is second to none. Our team are sociable, helpful and like to enjoy a laugh whilst clocking up some steps on our busy gaming floor.

The day-to-day:

Our Gaming Attendants provide the ultimate customer service experience across our gaming services (including TAB and Keno), ensuring the gaming floor is clean and well-presented and that our harm minimisation strategies are upheld through our compliance standards.  

Our perfect fit:

Someone who has a passion for delivering high quality service with a warm and naturally engaging personality. We are looking for someone who is helpful, outgoing and enjoys working within a team. Whilst holding and RSA and RCG Competency Card is essential, you don’t necessarily have to have previous gaming experience in order to be considered. Our supportive and knowledgeable team are here to help with on-the-job training.

As our Gaming floor is operational across days, nights and weekends, we are ideally looking for someone who is able to work across varying days and hours.  Expect to be on the go, walking and standing throughout your shift – which can last up to 10 hours (but don't worry, plenty of breaks to recharge!). If you're active, energetic, and love staying busy, this is the perfect role for you!

The Perks!

• Complimentary lunch or dinner
• Free Gym Membership to the largest fitness facilities in Western Sydney, ONE55!
• Discounts on accommodation, dining and sport & recreation programs
• TREAT yourself with our rewards and recognition program
• Sweet birthday treats and amazing staff offers!
• Free secure undercover parking
• 24/7 support with Access EAP
• Corporate rates with Medibank Private

Interested? Apply Now!

Create unforgettable experiences where hospitality, entertainment, and live events come together!

The Coliseum Theatre is looking for an experienced and passionate Hospitality Manager to lead the delivery of exceptional guest experiences within one of Sydney's premier entertainment destinations.  From welcoming guests as they arrive, to supporting seamless event operations, to managing unexpected changes behind the scenes, you will play a critical role in ensuring every visit feels effortless, personalised and exceptional.

• $98,000 + super (negotiable based on experience) 
• Great staff benefits and discounts
• Free parking, daily meal provided
• Free gym membership & pool access

About the Role:

As Hospitality Manager, you will lead hospitality operations across a diverse calendar of live events, performances, and experiences.  You will work in an environment where every event brings new challenges, new audiences, and new opportunities to exceed expectations.

The successful candidate will thrive in the fast pace of live entertainment and understand the importance of delivering excellence when the pressure is on.  This role requires a leader who can balance operational demands with genuine hospitality - someone who can manage the unexpected while ensuring every guest feels welcomed, valued, and looked after. 

Key duties & responsibilities:

• Work closely with the Front of House Manager to ensure a seamless, whole-of-venue experience for guests and hirers, discuss pre-event requirements, run sheets, production schedules and actions.
• Partner with the Theatre Services Manager and in-house chefs to execute catering requirements.
• Partner with the Marketing team on signage, venue branding, and promotional materials to enhance the patron experience.
• Process invoices, track expenditure, and ensure financial reporting accuracy.
• Support the Theatre Services Manager role as required.
• Collaborate with technical and operations teams to integrate hospitality timelines within overall production schedules.
• Drive profitability through efficient operations, smart purchasing, and strategic pricing.
• Stay ahead of national and international beverage trends, ensuring the theatre’s bar experience remains relevant, exciting, and commercially strong.
• Conduct reviews to assess financial performance, guest feedback, and operational outcomes, driving continuous improvement.
• Manage stock, rosters, staff performance, and outlet readiness to ensure smooth operations and optimal customer service.

The ideal candidate is someone who has:

• Proven experience in hospitality management, ideally within events, entertainment, venues, or high-volume operations.
• A strong track record of delivering outstanding customer service experiences.
• Strong knowledge of business planning, event delivery, and customer care and pricing strategy development.
• Confidence managing change, unexpected challenges and competing demands.
• Exceptional communication and stakeholder management skills.
• Strong leadership capability with the ability to motivate and inspire teams. 
• A proactive mindset and willingness to go above and beyond.
• The ability to stay composed and solutions focused in high-pressure situations.
• The ability to balance operational demands while maintaining a premium guest experience.
• A proven track record of successful implementation of hospitality strategy and marketing/promotions.
• Strong post-event analysis capabilities and data-driven decision-making skills.
• Current RSA Competency Card.
• Current First Aid certification (or willingness to obtain).

APPLY TODAY!

Are you experienced, reliable and trustworthy? Are you available to work a variety of shifts including days, nights, weekends and public holidays?

We are currently seeking an experienced Kitchen Hand/Steward to join our busy team at West HQ.

What does a Kitchen Hand do?

Our Kitchen Hands are responsible for maintaining the overall cleanliness and hygiene of all kitchen and related areas in a safe and efficient manner.

Duties could include:

• Washing kitchen equipment and dishes
• Maintaining a constant supply of clean materials
• Ensuring all kitchen areas are clean and hygienically maintained. Including mopping of floors and removing garbage
• Cleaning of wash-up areas
• Ensuring that kitchen cleanliness is of the highest standard
• Complying with safety work procedures (PPE) & WHS regulations
• Ensuring safe manual handling techniques at all times

Who's right for the job?

We are looking for an experienced Kitchen Hand/Steward who is available to work a variety of shifts which include over night shifts, late finishes and early starts. Applicants who have full availability to work will be well regarded. Someone who is able to cope with the duties of the role which will require you to repeatedly lift, bend, crouch, kneel, push, pull, and stand for extended periods of time.

What do you need to be considered?

• Availability across a 7-day roster including days, nights, weekends and public holidays
• Good manual handling skills
• Experience handling chemicals as well as knowledge of Material safety data sheet (MSDS)
• A helpful and friendly attitude
• Flexibility towards work and role
• Must have unlimited work rights in Australia (Citizen or Resident of Australia or New Zealand)

What we can offer you!

• A complimentary meal provided in our fully catered staff room for shifts over 5 hours
• Complimentary gym membership
• Discounted personal training sessions and learn to swim or gymnastics classes
• Discounted stays at Novotel Sydney West HQ
• Discounted corporate health fund
• Discounts across the business
• Free parking

Please submit your application to be considered for this position. Remember to indicate your hours of availability to work.

Apply Now!

Do you thrive in a busy environment? Do you have strong administrative skills and attention to detail? We want to hear from you!

We have a part-time fixed term position available for a Procurement Officer to join our Finance team at West HQ. This role will be required from August 2026 to July 2027.

About the role:

Our Procurement Officers maintain the POS systems and database, control of inventory, marketing and general consumables while ensuring stock levels are sufficient to meet the ongoing needs of the business and ensures wastage is minimised.

Key tasks include:

• Reconcile supplier statements to Stock System
• Process invoices according to company procedure
• Create inventory items, products and recipes
• Assist with monthly stocktake, data entry and analysis

About you:

You are helpful and outgoing with the ability to interact positively with supervisors and co-workers.  You will have a solid understanding of business operations and the involvement of the Stock Control / Procurement team. A professional who can prioritise competing tasks and answer enquiries in a timely manner. In this position you will need to be a constructive team member but also be able to work effectively unsupervised. Attention to detail and accuracy is vital. 

What do you need to be considered?

• A sound understanding of procurement and inventory control and the associated accounting activities (desirable)
• Sound oral and written communication skills
• Advanced computer literacy in word processing, spreadsheets and inventory management applications
• The ability to set work priorities and meet critical deadlines
• Advanced computer literacy
• Experience with SwiftPOS is advantageous but not essential 
• Full Australian working rights
• The ability to work Monday to Friday 9am - 5pm

What we can offer you!

• Complimentary daily lunch
• Free gym membership
• Discounted learn to swim or gymnastics classes
• Discounted stays at Novotel Sydney West HQ
• Discounted corporate health fund
• Discounts across the business
• Ongoing support and training
• Free parking

Apply Now!

To learn more about West HQ visit 

www.westhq.com.au

The Cleaning Team is currently recruiting for a Relief Cleaning Supervisor to lead the team. 

About the role:

The primary purpose of this position is to assist our permanent Supervisors and Cleaning Manager with the supervision, training and compliance of the cleaning department while monitoring the cleanliness and presentation of the venue.

Duties could include:

• Ensure the daily cleaning requirements are delivered safely, efficiently and consistently whilst meeting Company specifications, compliance, safety and and food safety hygiene standards
• Organise, supervise and oversee the cleaning staff on various shifts to ensure compliance with work schedule
• Proactively contributing to the hands-on day to day workload of the small team
• Taking sick calls and arranging for shift covers
• Supervising and training staff all requirements of the their roles, safe equipment and chemical usage
• Coordinating and scheduling activities on the site to attain the best possible efficiency, ensuring all work performed attains or exceeds standards set by the company
• Ensuring immaculate presentation of venue, cleaning common areas, picking up all glasses, cleaning toilets, emptying ash trays, emptying bins, vacuuming and mopping etc.

Our Perfect Fit:

Will be an experienced cleaner who is able to cope with the duties of the role which will require you to repeatedly lift, bend, crouch, kneel, push, pull, sit and/or stand for extended periods of time.

This role best suits someone who enjoys working as part of a team, is able to multi task, problem solve and has strong attention to detail.

What do you need to be considered?

• Previous experience in a supervisory or team leader position (preferred)
• Highly organised and resourceful
• Have a good eye for detail
• Strong communication skills verbal and written
• Must have current RSA Competency Card 
• An understanding of roster processes
• Demonstrated conflict resolution experience
• Sound computer skills (Microsoft Office, Outlook, Internet)
• Ability to work a 24/7 roster with a variety of shifts including; mornings, afternoons, nights, over nights, weekends and public holidays

We are seeking a skilled and disciplined Wok Chef to join the kitchen team at CHU Restaurant by China Doll within West HQ.

Chu Restaurant by China Doll is a distinguished dining destination inspired by the glamour of 1940s Shanghai, delivering a refined and immersive dining experience. The kitchen showcases a modern interpretation of Asian cuisine, drawing influence from China, Hong Kong, Japan, and Southeast Asia, with a strong focus on precision, consistency, and execution standards.

The Opportunity

This is a hands-on kitchen role responsible for delivering consistent, high-quality wok execution within a structured and fast-paced team environment.

You will take ownership of your section during service, ensuring all dishes are prepared and executed to exact standards while maintaining efficiency, timing, and kitchen flow.

You will play a key role in upholding the integrity of CHU’s culinary standards and contributing to a disciplined, high-performing kitchen team.

What You’ll Be Doing:

• Run and take full responsibility for the wok section during service
• Prepare and execute high-quality dishes with consistency and precision
• Maintain strict mise en place discipline and service readiness standards
• Ensure all dishes meet presentation, temperature, and seasoning standards before service
• Support smooth kitchen operations through strong communication and timing awareness
• Work collaboratively within a structured kitchen brigade
• Maintain compliance with food safety, hygiene, and WHS standards at all times
• Assist in maintaining stock control, prep organisation, and waste minimisation

What You'll Bring

• Minimum 3+ years’ experience as a Chef de Partie or Wok Chef in a premium or high-volume kitchen
• Strong wok skills with proven ability to execute Asian cuisine consistently under pressure
• Experience in premium dining or structured à la carte kitchens (highly regarded)
• Ability to independently run a section during service
• Strong understanding of mise en place, prep systems, and kitchen discipline
• Consistent focus on quality, timing, and execution standards
• Ability to remain calm and efficient during peak service periods
• Strong communication skills within a brigade kitchen environment
• Relevant culinary qualifications preferred
• Full Australian working rights and availability across nights, weekends, and peak service periods

Why You'll Love West HQ

• Access to a dynamic and diverse hospitality environment across multiple venues
• Complimentary meal provided in our fully catered staff room
• Complimentary gym membership
• Discounted learn to swim or gymnastics classes
• Discounted stays at Novotel Sydney West HQ
• Discounted corporate health fund
• Discounts across the business
• Ongoing training, support, and development opportunities
• Free parking and free uniform
• Recognition programs and team member benefits

Apply Now!

To learn more about West HQ visit

www.westhq.com.au

West HQ is recruiting for a Customer Service Assistant Manager to join the team who has demonstrated success in a leadership role and is ready to bring their capability, authority and professionalism into a dynamic environment. 

This is an excellent opportunity for a hospitality or customer service professional who thrives in a fast-paced environment, leads by example, and is passionate about delivering exceptional member and guest experience.

• $80,000 + Super (depending on skills and experience)
• Free daily gym, meal provided and staff discounts
• Uniform, training and parking provided

Role Overview:

Reporting to the Customer Service Manager, you will play a key role in leading the team, ensuring compliance with Club and regulatory requirements, and maintaining the high service standards our members have come to expect. Your leadership presence will set the tone for professionalism, consistency and service excellence across the floor.

Key Responsibilities:

• Lead and supervise team members with confidence and authority.
• Hold team members accountable to established standards and expectations.
• Ensure all entry requirements, club policies and procedures, and legislative requirements are consistently applied (RSA, RCG, WHS, liquor licensing regulations and governance requirements etc.).
• Monitor venue access and ensure compliance with membership, sign-in, and visitor entry requirements.
• Support recruitment, onboarding, training and performance management of team members.
• Assist with roster management, time and attendance, labour control and team productivity.
• De-escalate customer service issues with professionalism and composure.
• Deliver exceptional face-to-face and telephone customer service.
• Inspire, motivate and develop a committed and high-performing team.

Essential Criteria:

• Proven experience in a leadership or supervisory role within hospitality, clubs, gaming, or a customer-focused environment (essential)
• Strong people leadership skills with the ability to motivate, coach, and develop teams
• Strong ability to confidently delegate and manage team performance
• Exceptional customer service and conflict resolution abilities
• Proven ability to manage difficult situations and de-escalate complaints
• Ability to remain clam and make effective decisions in a fast-paced environment
• A hands-on leadership style
• RSA and RCG Competency Card (or willingness to obtain)
• First Aid and CPR Certification (or willingness to obtain)
• Availability to work across 7 days

Internal Applicants

To be considered for this leadership opportunity, internal applicants must meet criteria relating to time and attendance, on-the-job performance, uniform and grooming standards, compliance and conduct.

Apply Today!

Are you a digital storyteller? A behind-the-camera creative who knows what works on socials? This is the role for you!

West HQ is currently recruiting for a creative, switched-on Social Media Coordinator to bring our brands to life online.

The Opportunity

From fitness and leisure to hospitality and dining, you will be managing social content across a diverse and exciting portfolio including, but not limited to, ONE55 Fitness, The Sydney Gymnastic & Aquatic Centre, West HQ, Novotel, and CHU Restaurant.

If you live and breathe social media, love capturing content on the go, and know what makes people stop scrolling - this role is for you.

What You'll Be Doing

• Plan, schedule and publish content across Facebook and Instagram
• Manage and develop the WHQ LinkedIn channel 
• Shoot and edit Reels, Stories, and short-form video
• Respond to comments, messages, and reviews across platforms
• Bring marketing campaigns to life across digital channels
• Work with marketing and PR teams to keep content fresh, relevant and on-brand
• Monitor and respond to comments, messages, and reviews across all social channels and Google My Business (GMB)
• Ensure social activity supports key campaigns, events, and business priorities
• Assist the PR & Content Manager in developing and delivering content plans aligned to the WHQ Master Marketing Calendar

What You'll Bring

• 1–2 years’ experience in social media coordination, digital marketing, or a similar role (preferred)
• Proven ability to manage multiple social media accounts simultaneously
• Strong working knowledge of Facebook, Instagram, and LinkedIn, including scheduling tools
• Experience creating and editing short-form digital content (video and imagery)
• Excellent written communication skills with a strong sense of tone and brand voice
• Highly organised with strong time management and attention to detail
• A passion for social media, content creation, and digital trends
• Confidence managing multiple social accounts across different brands
• Creative thinking + a proactive, ideas-driven mindset
• An eye for what works - and how to optimise content for performance
• Current RSA and RCG competency cards (or willingness to obtain)

Desirable

• Experience in hospitality, lifestyle, or multi-brand environments (desirable)
• Exposure to social media analytics tools and performance reporting
• Strong understanding of digital trends and emerging platforms

Why You'll Love West HQ

• Work across a diverse mix of well-known brands
• Be part of a fun, fast-paced, and supportive team
• Plenty of opportunities to get creative and make an impact
• Grow your career in a dynamic marketing environment
• Daily meal and free on-site parking
• Full access to gym and pool facilities to recharge, reset and stay inspired
• Generous discounts across dining, accommodation, fitness and more!
• Modern, vibrant workplace environment with real career growth opportunities

Apply Today!