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Members Experience Administrator

Are you passionate about the health & fitness industry? Do you like to connect with people and provide lasting customer experiences? We want to hear from you! ONE55 at West HQ has an exciting opportunity for an outgoing and enthusiastic Members Experience Administrator to join the team.


What does a Members Experience Administrator Do?

This role is responsible for driving our new member journey and creating an exciting and memorable first experience with our ONE55 tribe. With the support from the Operations Manager, this role will work behind the scenes to deliver our gym programs, promote our challenges and drive member engagement with a strong focus on acquisition and retention.

Who’s right for the job?

Someone who is enthusiastic and engaging and has a passion for all thing’s health and fitness. This role suits an individual who has a strong administrative background and embraces new challenges as they arise. The ability to build and maintain positive working relationships with our team members and customers alike is key to the success of this position.

What will you need to be considered?

  • Ability to create an exciting membership experience for our ONE55 tribe
  • An uplifting and energetic personality
  • Exceptional sales and interpersonal skills
  • Passion for helping people
  • Strong networking skills and ability to engage and sustain relationships
  • Ability to lead by example, and be a ONE55 brand ambassador
  • Previous customer service experience within a health and fitness environment
  • Exceptional communication skills
  • Adept in your time management skills and
  • Be a mastermind in analytical thinking
  • Cert III in Fitness
  • Diploma in Business (or similar)
  • Current First Aid and CPR

Employee Benefits

  • Complementary meal provided in our fully catered staff room
  • We have a strong commitment to our employees’ health and wellbeing which includes wellness week and free gym membership at our very own ONE55 Gym
  • Access to our Employee Assistance program
  • Free Onsite Parking
  • Discounts across the West HQ site
  • Discounted Corporate Health Fund and
  • West HQ’s commitment to ongoing support and Training

If this sounds like you apply now!

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