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Concierge / Customer Service Staff (Internal Applicants Only)
West HQ
This position is ideal for current team members who are committed to delivering great experiences to our members and guests and are seeking the security of full-time employment.
About the role
In this role, you’ll continue delivering the same great service you already provide to our members and guests — now with the consistency and stability of a full-time position.
Key Responsibilities
Welcoming and assisting members and guests in a warm and professional manner
Assisting with sign in and enforcing conditions of entry
Operating point-of-sale systems and processing transactions accurately
Maintaining cleanliness and presentation standards in service areas
Assisting with membership and inquiries
Supporting compliance with responsible service of alcohol and gaming guidelines
Working collaboratively with team members to ensure smooth daily operations
What We're Looking For
Proven reliability, professionalism, and positive contribution to the team
Strong customer service skills and a commitment to maintaining our high standards
Flexibility to work across a 7-day rotating roster, including nights, weekends, and public holidays
RSA and RCG Competency Card
A proactive attitude and willingness to support team
Excellent time and attendance records
Clear performance management history (12 months)
Exceptional uniform, grooming and presentation standards.
The hours shown may exceed the hours actually required if the Job has flexible hours or will be shared with other employees.
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