If you are ready to dive into a role that offers variety, teamwork, attention to detail with strong administrative functions, this is the opportunity for you. Be a part of a passionate team, help shape the future of our aquatic programming and enjoy a role that promotes a life skill to our community.

SGAC at West HQ is on the lookout for a dedicated Aquatic Programs Officer to join our team in a part-time capacity. If you’re all about professionalism, teamwork, and creating a fun, but results driven, work environment, we want to hear from YOU!

About the role:

As an Aquatic Programs Officer (APO), you’ll play a key role in the planning, delivery, and evaluation of SGAC’s aquatic programs. Reporting to the Aquatic Programs Manager, you’ll be hands-on with program coordination and data-driven decision-making — from managing class schedules and shift coverage to supporting waitlist administration and program retention initiatives.

This role also acts as a vital link between departments, fostering strong internal relationships to ensure programs run smoothly and continue to grow in quality and engagement. You’ll step up during operational periods as a point of escalation and perform supervisory or Learn to Swim duties as required — always with a focus on delivering exceptional customer service and upholding the department’s values.

About you:

You’re a natural organiser with a passion for aquatics and a flair for teamwork. You thrive in fast-paced environments and have a keen eye for detail when it comes to administration and program improvement. You’re confident taking initiative, communicating clearly, and problem-solving in the moment.

Ideally, you have:

• Experience working within aquatic programs or a similar recreational environment
• Strong administrative and scheduling skills
• The ability to build collaborative relationships across departments
• A customer-first mindset and a proactive approach to service

What do you need to be considered?

• Teacher of Swimming and Water Safety (AUSTSWIM )
• Working with Children Check (18+)
• Current First Aid Certificate and CPR
• Demonstrated experience in teaching swimming and water safety
• Minimum 2 years of swimming and water safety instruction
• Minimum 2 years of administrative experience
• Experience with Program Supervision and student assessments (Desirable)
• Experience with using Customer Retention Management (CRM) Systems (Xplor Recreation Desirable)
• Experience with Microsoft Office Suite including Word, Excel, and Teams

What we can offer you!

• Flexible rosters to ensure you get time to relax and unwind
• Free Gym Membership to the largest fitness facilities in Western Sydney, ONE55!
• Complimentary Lunch or Dinner during your shift, cooked by a dedicated team of chefs and cooks and served up in our very own staff lounge;
• Ongoing discounts on accommodation, restaurants, and sport & recreation programs
• Let us celebrate your special day with a complimentary Gelatissimo Gelato on your Birthday
• A ‘sweet’ Rewards & Recognition Program for all team members and GREAT staff offers!
• Unlimited career development and professional growth opportunities including training across other departments and roles at West HQ
• Free secure parking
• Adidas Uniforms

To learn more about SGAC visit www.sgac.com.au