Are you a customer service superstar? Are you ready to take the next step in your career into a leadership position? We'd like to hear from you!

We are currently seeking energetic and highly motivated Customer Service Relief Shift Supervisor. This is a great opportunity for existing team members to develop their leadership skills.

About the role:

The primary responsibility of this position is to supervise on a relief basis for the daily operations of the Customer Service team.  This position will organise and allocate the tasks and activities of the team on shift, and act as a key point of escalation for customer enquiries.

About you:

Someone who is a natural leader, delivers exceptional customer service, immaculate written and verbal communication and can deal with all levels of customer complaints. 

What you will need to be considered... 

• First Aid Certificate (or willingness to obtain)
• Working with Children Check Clearance
• Demonstrated high level attention to detail
• Cash handling experience in a past-paced environment
• Experience using CRM systems, particularly InfoGenesis and LINKS
• Intermediate experience using Microsoft applications (preferably Outlook, Word, Excel, PowerPoint)
• Demonstrable high-level customer service skills
• Willingness to undertake Leadership and Performance Management training
• Availability/flexibility to work shifts per operational requirement
• Clear performance management history for 12 months