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Relief Venue Manager (Internal Vacancy) at West HQ
Relief Venue Manager (Internal Vacancy)
Rooty Hill RSL
Are you an effective leader with great customer service ability?
We have a rare opportunity available for two internal staff members to join our Venue Manager Team, on a relief basis.
This position seeks a customer service focused leader, who understands the importance that the Venue Manager role has in ensuring that the business runs smoothly and that regulation and compliance obligations are met.
The successful applicants will have proven that they have the ability to direct staff and manage the customer service relationship, ensuring customer satisfaction.
ABOUT THE ROLE
In this position you will be trained to undertake the role of a Venue Manager. In this role you will be responsible for ensuring that there is consistent and quality service to members and guests with a focus of customer satisfaction, security and regulation compliance. In addition, this role is also a point of escalation for incidents and issues that may arise throughout the precinct.
Once trained as a Venue Manager you will be rostered to complete Venue Manager shifts, and will be paid accordingly, but, you will maintain your current position and work parts of your roster in your current role, the mix of shifts will depend on business requirements.
This is an excellent opportunity to step up and strengthen your leadership experience.
VENUE MANAGER DUTIES INCLUDE:
Handling all escalated customer queries and complaints with diplomacy and tact
Reporting all issues and providing feedback to management
Monitoring the appearance and performance of all club staff and club facilities, ensuring that a high standard is maintained at all times.
Delivering professional customer service to maintain and retain members
Ensures members and guests are comfortable
Acting as an information point
Ensuring all incidents and injuries are reported and assist in conducting investigations
Providing first aid to staff and customers as needed
Acting as the Chief Warden and RSA Marshall for the Club as required
Leading by example and where breaches of policy and procedures occur and take appropriate action required
Proactively communicate and reinforce operational requirements, standards of excellence and changes
Organise and delegates tasks and responsibilities to staff as required
Allocate staff within specific areas and diverts resources as appropriate to ensure customer needs are met and are within budgetary restraints
Report all faults, repairs and maintenance requirements to Facilities department to ensure minimal disruption to club operations
Ensures outlets are closed within set time frames throughout the venue
Ensures Cashiers balance at the end of trade
WHAT YOU WILL NEED TO BE SUCCESSFUL
A good work history and proven strong performance in your current role
Demonstrated an effective leadership ability
A proven ability to problem solve and troubleshoot
A strong customer service focus
A clear communication style and effective leadership style
Demonstrated sound judgement and accurate decision making ability
A flexible attitude towards work and role
An ability to remain effective in an ever-changing environment
Capability to use a computer and complete general administrative duties
Strong Attention to detail
RSA Competency Card
RCG Competency Card
Willingness to work a roster with a variety of shifts including; mornings, afternoons, nights, over nights, weekends and public holidays
Willingness to step up into this role as a Relief Venue Manager and continue to undertake shifts in your current position, depending on business requirements
Diploma of Hospitality or Management (advantageous, not essential)
Certificate IV Hospitality Supervision (advantageous, not essential)
Please include a Resume in your application to give us an idea of your skills and experience.