The Customer Service Team at SGAC is currently recruiting for a passionate and enthusiastic Customer Service & Retail Team Leader to work on a Full Time, Fixed term basis (12 months).

This role is well suited to someone who thrives on responsibility, is able to work in a fast-paced environment and has natural enthusiasm that will inspire fellow team members.

You will pride yourself in our brand and champion the SGAC value of delivering great customer service. You will have impeccable attention to detail, strong interpersonal skills and the ability to lead and inspire a team.

This role will:

• Support Cusotmer Service Manager with the supervison and daily operations of the SGAC Customer Service team (including the Café) and SGAC Merchandise, maximising sales and managing stock;
• ensure the Customer Service team meets performance standards and targets; and
• monitor and evaluate team service levels, culture, operational efficiency, and safety against set targets, strategizing and implementing changes.

The successful candidate will need:

• Ability to Lead the Customer Service Team to operate as a high performing team including guiding and mentoring.
• First Aid Certificate.
• Food Safety Supervisor Certificate.
• Working with Children Check.
• Demonstrable high-level customer service skills.
• Proven computer literacy with well-developed keyboard skills, above average telephone techniques
• Experience using CRM systems, particularly SwiftPOS and XR.
• Previous retail experience, strong understanding of gymnastics apparel and accessories specific to gymnastics, aquatics and general fitness
• Experience collaborating with buyers, suppliers and distributors to negotiate prices, quantities and time-scales.
• Barista Skills.(preferred)

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For more information visit http://www.sgac.com.au